Shipping policy
SHIPPING INFORMATION & RETURN POLICIES
What is your return / exchange policy on kick plates for doors?
Because we make our products custom just for you, we cannot accept returns or exchanges for any of our custom sized or engraved door plates.
Please measure twice and order once to be sure you get the correct fit.
Please ensure you are ordering the correct mounting option for your specific needs and door type.
Returns for stock items are accepted when the customer takes the responsibility of return shipping cost.
-All returns must be received within thirty (30) days of the original delivery date.
-Items must be returned in their original condition, in the original packaging, with a copy of the order confirmation.
We do not offer exchanges, instead we please ask you to place a new order.
We do not accept returns on bulk orders. We do not accept returns on Gift Certificates.
All individual orders within the lower 48 states (US) include FREE SHIPPING from UPS. Shipping insurance is included on your order, so if there is a complication or problem with shipping we will get it taken care of promptly. Please include your e-mail address for tracking information.
Hawaii, Alaska, Armed Forces Pacific, Armed Forces Europe, U.S. Virgin Islands, Guam, Palau, Puerto Rico, Northern Mariana Islands, Marshall Islands, Micronesia ship for a flat rate of $35.00
Shipping outside of the US will be calculated at checkout and shipped via UPS Worldwide Expedited.
Shipping on all oversized products & bulk orders will be calculated at check out.
No PO Boxes, please.
How long do orders take to ship?
You can expect to receive your custom kick plate in 2 weeks or less for traditional Kick Plates. Some custom, monogrammed, and bulk order options may require up to 3 weeks for manufacturing to be completed. We aim to surprise you with an early delivery.
What if my kick plate is damaged in shipping?
Should your product be damaged during shipping, take a photo of the damaged package and item and email it to sales@DeckTheDoorDecor.com with reference to your order number. We will send you a new replacement kick plate as soon as possible.
