How Long Do Orders Take to Ship?

Most orders are processed and shipped within 1-3 business days. Because many of our products are custom-made to order, certain personalized, monogrammed, or bulk orders may require additional production time.

While most traditional kick plate orders are delivered within 2 weeks or less, some custom or high-volume orders may take up to 3 weeks to complete before shipment.

We take pride in producing high-quality, American-made products and always strive to ship orders as quickly as possible. In many cases, customers receive their orders sooner than expected.

Returns, Exchanges & Refunds

We want you to be completely satisfied with your purchase. If you have any questions before ordering, our team is happy to help ensure you select the correct size, mounting option, and product configuration for your needs.

Custom Products

Because custom-sized and engraved door plates are made specifically to your order, they are not eligible for return, exchange, or refund unless the item arrives damaged, defective, or an error was made during production.

Please carefully verify all measurements, engraving details, specifications, and mounting selections before placing your order.

Stock Products

Non-custom, stock items may be returned or exchanged within 30 days of delivery.

To be eligible for a return or exchange:

• The item must be unused, uninstalled, and in its original condition.
• All original packaging, hardware, instructions, and accessories must be included.
• A copy of the order confirmation or order number must accompany the return.
• Customers are responsible for return shipping costs unless the return is due to our error, a defective product, or shipping damage.

Return Authorization Required

To ensure prompt processing, customers must contact us and obtain return authorization before returning any merchandise. Returns received without prior authorization may be delayed, refused, or returned to the sender.

Return Shipping

Customers may request a prepaid return shipping label for eligible returns. The cost of the return label will be deducted from the refund amount.

Original shipping charges are non-refundable unless the return is due to our error, a defective product, or shipping damage.

Condition of Returned Merchandise

Returned items must be received in resalable condition. Products that have been installed, mounted, modified, damaged, or returned with missing components may not be eligible for a refund or exchange.

Products purchased for temporary use, trial fitting, project staging, photography, evaluation purposes, or any other short-term use are not eligible for return once installed or used.

We reserve the right to refuse returns or exchanges that do not meet these requirements.

Exchanges

Eligible stock items may be exchanged within 30 days of delivery. Customers are responsible for return shipping costs on exchanged items unless the exchange is required due to our error or a defective product.

Custom-sized and engraved products are not eligible for exchange.

Bulk Orders

Bulk, wholesale, and quantity-discounted orders are not eligible for return or exchange unless the items arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

For your peace of mind, all shipments are insured against loss or damage during transit.

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 10 days of delivery.

To help us resolve the issue quickly, please include:

• Photos of the product
• Photos of the product packaging
• A photo of the shipping label
• A brief description of the issue

Failure to provide supporting photos may delay the processing of your claim.

Once reviewed, we will work with you to provide a replacement, exchange, refund, or other appropriate resolution.

Fast, Reliable Shipping

We proudly manufacture and ship our products from the USA. Most orders are processed within 1-3 business days, though custom products may require additional production time.

Shipping Methods & Delivery Times

Delivery estimates are provided at checkout and are based on the carrier's published transit times. While we work hard to meet or exceed these estimates, delivery dates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances beyond our control.

You will receive a shipping confirmation email, along with tracking information and shipment updates, at the email address associated with your order once, your package has been shipped.

Shipping Address Accuracy

Please carefully review your shipping address before submitting your order. Customers are responsible for providing accurate shipping information. Additional shipping charges may apply for packages returned due to incorrect or incomplete addresses.

Insured Shipments

For your peace of mind, all shipments are insured against loss or damage during transit.

If your order arrives damaged, defective, or appears to have been mishandled during shipping, please contact us within 10 days of delivery. To help us process your claim quickly, please provide:

• Photos of the product
• Photos of the packaging
• A photo of the shipping label
• A brief description of the issue

Lost or Delayed Packages

If your tracking information shows a delay or if you believe your package may be lost, please contact us and we will assist in working with the carrier to investigate and resolve the issue.

Satisfaction Guaranteed

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If there is an issue with your order, please contact our customer service team and we will work with you to find a fair and reasonable solution.

For information regarding eligible returns and exchanges, please review our Returns & Refunds Policy.

Damaged, Defective, or Incorrect Items

For your peace of mind, all shipments are insured against loss or damage during transit.

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 10 days of delivery.

To help us resolve the issue quickly, please include:

• Photos of the product
• Photos of the product packaging
• A photo of the shipping label
• A brief description of the issue

Failure to provide supporting photos may delay the processing of your claim.

Once reviewed, we will work with you to provide a replacement, exchange, refund, or other appropriate resolution.