Frequently Asked Questions

How long do orders take to ship?

Standard orders are typically ready to ship within 1–2 business days. Once shipped, orders are delivered via UPS, with transit times of up to approximately one week depending on your location within the continental United States.

Personalized, engraved, custom-sized, and bulk orders may require additional production time before they are ready to ship.

Most custom, engraved, or personalized orders are ready to ship within approximately 2 weeks or less, while some custom or high-volume orders may require up to 3 weeks of production time before shipment. Carrier transit time begins after the order ships.

We take pride in producing high-quality, American-made products and always strive to ship orders as quickly as possible. In many cases, customers receive their orders sooner than expected.

What is your return / exchange policy on door plates?

Returns, Exchanges & Refunds

We want you to be completely satisfied with your purchase. If you have any questions before ordering, our team is happy to help ensure you select the correct size, mounting option, and product configuration for your needs.

Custom Products

Because custom-sized and engraved door plates are made specifically to your order, they are not eligible for return, exchange, or refund unless the item arrives damaged, defective, or an error was made during production.

Please carefully verify all measurements, engraving details, specifications, and mounting selections before placing your order.

Stock Products

Non-custom, stock items may be returned or exchanged within 30 days of delivery.

To be eligible for a return or exchange:

The item must be unused, uninstalled, and in its original condition, protective lining still in place.
All original packaging, hardware, instructions, and accessories must be included.
A copy of the order confirmation or order number must accompany the return.
Customers are responsible for return shipping costs unless the return is due to our error, a defective product, or shipping damage.

Return Authorization Required

To ensure prompt processing, customers must contact us and obtain return authorization before returning any merchandise. Returns received without prior authorization may be delayed, refused, or returned to the sender.

Return Shipping

Customers may request a prepaid return shipping label for eligible returns. The cost of the return label will be deducted from the refund amount.

Original shipping charges are non-refundable unless the return is due to our error, a defective product, or shipping damage.

Condition of Returned Merchandise

Returned items must be received in resalable condition. Products that have been installed, mounted, modified, damaged, or returned with missing components may not be eligible for a refund or exchange.

Products purchased for temporary use, trial fitting, project staging, photography, evaluation purposes, or any other short-term use are not eligible for return once installed or used.

We reserve the right to refuse returns or exchanges that do not meet these requirements.

Exchanges

Eligible stock items may be exchanged within 30 days of delivery. Customers are responsible for return shipping costs on exchanged items unless the exchange is required due to our error or a defective product.

Custom-sized and engraved products are not eligible for exchange.

Bulk Orders

Bulk, wholesale, and quantity-discounted orders are not eligible for return or exchange unless the items arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

For your peace of mind, all shipments are insured against loss or damage during transit.

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 10 days of delivery.

To help us resolve the issue quickly, please include:

Photos of the product
Photos of the product packaging
A photo of the shipping label
A brief description of the issue

Failure to provide supporting photos may delay the processing of your claim.

Once reviewed, we will work with you to provide a replacement, exchange, refund, or other appropriate resolution.

What is your shipping policy?

Fast, Reliable Shipping

We proudly manufacture and ship our products from the USA. Standard orders are typically ready to ship within 1–2 business days. Personalized, engraved, custom-sized, and bulk orders may require additional production time.

Shipping Methods & Delivery Times

Once your order ships, delivery via UPS may take up to approximately one week depending on your location within the continental United States. Delivery estimates are provided at checkout and are based on carrier transit times. Delivery dates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances beyond our control.

You will receive a shipping confirmation email with tracking information and shipment updates once your order ships. Please provide a valid email address at checkout to ensure you receive these updates.

Shipping Address Accuracy

Please carefully review your shipping address before submitting your order. Customers are responsible for providing accurate shipping information. Additional shipping charges may apply for packages returned due to incorrect or incomplete addresses.

Insured Shipments

For your peace of mind, all shipments are insured against loss or damage during transit.

If your order arrives damaged, defective, or appears to have been mishandled during shipping, please contact us within 10 days of delivery. To help us process your claim quickly, please provide:

Photos of the product
Photos of the packaging
A photo of the shipping label
A brief description of the issue

Lost or Delayed Packages

If your tracking information shows a delay or if you believe your package may be lost, please contact us and we will assist in working with the carrier to investigate and resolve the issue.

Satisfaction Guaranteed

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If there is an issue with your order, please contact our customer service team and we will work with you to find a fair and reasonable solution.

For information regarding eligible returns and exchanges, please review our Returns & Refunds Policy.

What if my kick plate is damaged in shipping?

Damaged, Defective, or Incorrect Items

For your peace of mind, all shipments are insured against loss or damage during transit.

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 10 days of delivery.

To help us resolve the issue quickly, please include:

Photos of the product
Photos of the product packaging
A photo of the shipping label
A brief description of the issue

Failure to provide supporting photos may delay the processing of your claim.

Once reviewed, we will work with you to provide a replacement, exchange, refund, or other appropriate resolution.

What forms of payment do you accept?

We accept all major debit and credit cards, as well as PayPal.

Do you offer military discounts?

Yes. We’re proud to support active duty service members, veterans, and military families.

To request our military appreciation discount, please email sales@deckthedoordecor.com with a valid military ID. Our team will be happy to assist.

How do I know what size kick plate to order?

Generally speaking, your kick plate should be the width of your door, minus 2 inches. For front doors our 8 inch x 34 inch size is often a good fit, and for all other doors generally our 6 inch x 30 inch plates fit.
However, you should always measure your door before ordering to ensure the best fit, as door dimensions can vary.
You can find detailed instructions here on measuring for your door protection plate.

Do you offer custom sizing on kick plates for doors?

Of course! Our two standard sizes are designed to fit most doors. However, for custom or older doors, custom sizing may be required. We can make any sized kick plate for a small additional machining cost. Just send us an email at sales@DeckTheDoorDecor.com with your specific requirements if you do not see the size you need offered on our site.

Do you offer gift cards?

Yes! You can purchase Deck the Door Decor Gift Certificates HERE.

Are these products patented, copyright protected and trademark registered?

Yes. Deck the Door Decor's Dog Scratch Protection Plates are patented, and the Deck the Door Decor trademark is registered. Other intellectual property protections apply to our original products, designs, and content.

What is a Kwik Plate™?

A Kwik Plate™ is Deck the Door Decor’s trademark name for our door plates.

They go on in about a minute and stay on for years. Anodized aluminum will not rust, tarnish, or fade; zero maintenance for years.

Three Kwik Mount Options:

3M™ adhesive: 60 seconds, no tools required
Screw mount: self-drilling screws, no pilot holes required
Magnetic: on and off, no tools required

Is the Kwik Plates™ with 3M™ Adhesive removable after installation?

Yes. Kwik Plates™ with 3M™ Adhesive can be removed if needed. However, they are designed as a permanent mounting solution, so the plate will likely bend or become damaged during removal and should not be expected to be reusable.

As with any high-bond adhesive, removal may also lift paint if the door's finish is not well bonded or properly cured.

Any adhesive residue left on the door can typically be removed in less than 10 minutes using the simple "press and roll" method by hand—no special tools or harsh chemicals are required.

Will magnetic mount plates work on all doors?

No, magnetic mount plates will only bond to steel doors.

Not all metal doors are steel, please check your door with a refrigerator magnet before purchasing this option.

Do screw mount plates come with matching hardware?

Yes, all screw mount options come with color matching #6 x ¾” screws.

How do I install my door plate?

Please see our How to Install Page.

What is the thickness of the door plates?

All of our anodized aluminum plates are industry standard 0.040” (18-gauge aluminum) thickness. Minimalist white is 0.050" (16-gauge Aluminum) thickness.

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